Omnichannel vs Multichannel

What makes Omnichannel approach better than multichannel?

On one hand, the omnichannel platform focuses on delivering an efficient and customized user experience across all channels and devices thanks to its integrated process. What makes an omnichannel platform a better solution is that it is conceived for an end-users experience which should make user operations quick, easy, direct and more interactive. On the other hand, multichannel platform spans several services reachable from many separated and independent accesses which make the user process longer, cumbersome and complex. The lack of integration of a multichannel approach can create a confusing and impersonal experience that often leaves the user feeling frustrated and lost.

New digital reality

After the COVID-19 lockdown decrease, the situation has slowly returned to reality, this crisis makes companies look for new solutions in order to carry on their activities. Business processes span everything from providing services to internal administration. Digital technology has been indispensable during the pandemic to enable businesses to survive. Among the several digital tools, the legally effective document signature, without unnecessary face-to-face meetings, has enabled many businesses to keep operating during the weeks of lockdown. 

All in one solution

Euronovate Group designed an adaptive omnichannel solution fully implementable with the existing platform and fully customizable to users needs, a tool that makes your company stay ahead with the digital reality. 

The Euronovate omnichannel adaptive solution allows the user to have access to the following services both in-branch and on remote:

Quick and easy process

Make your digital process faster both in the office and remotely in order to be competitive, stay ahead with digital transformation and make your company able to continue their activities everywhere and every time. 

In-branch digital signature

The strong point of the omnichannel platform is that it allows full and easy integration with the existing architecture.

The in-branch process is developed in eight steps: 

  • Document selection
  • OTP Email notification 
  • OTP authentication
  • Document verification
  • Document’s signature adding watermark and stamp
  • Document signature confirmation
  • Document download
  • Signature confirmation

On remote digital signature

A remote digital signature through OTP and digital onboarding process provide business with a complete tool to carry out remote transactions easily.

The on the remote process is featured by eight steps:

  • Document selection
  • Access link via email
  • Document verification
  • Customer verification through OTP
  • Document’s signature adding watermark and stamp
  • Document signature confirmation
  • Document download
  • Signature confirmation

New customer onboarding process

The customer onboarding supports the new customer online integration process by issuing a valid certification proper for legal use (through advanced electronic signature). It allows the customer full remote integration with any field (Banking, Insurance, Healthcare, Telecommunication, Education, PA, etc…) preserving the legal validity of each transaction.

The process consists of 10 steps:

  • Personal data input
  • Phone & email OTP
  • ID document OCR
  • Biometric face matching
  • Signature uploading
  • Proof of residence
  • Proof of liveness
  • Certified wallet
  • KYC form
  • AML Verification

Find out more of what digital transactions can boost your business and request a DEMO, prove it yourself.

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